About Product

What's the metal of this product?
Ans: We can make products in 925 sterling silver and brass, the details are stated in the description of the items.
Can i ask for refund if the product is damaged?

Ans: Since many people loves our items, we offer item resend or refund for defective items within 30 days after we ship it out, shipping is at our own cost. If the item is defective when you received it, such as damaged, please take a picture and send to jewelrybay888@yahoo.com as a proof, we'll process item resend or refund to you.

About Shipment

When do you ship out the item?
Ans: Items usually shipped out within 36 hours after payment is received.

Do you ship worldwide?
Ans: Yes, we ship worldwide. But customers who outside United States, United Kingdom, Australia and Canada better to contact us before buying. We suggest these customers add US$3.00 for register airmail.

I'm from USA, why it takes so long to receive my item?
Ans: Even from USA, the district divided from Zone 1 to Zone 9, and also if you're from countryside, the shipping time usually longer than the major city such as New York.

Do you have tracking number?
Ans: For items purchase value over US$20.00, we'll register the mail and we can provide tracking number.

I need the item by this date, will it arrive on time?
Ans: I'm sorry that we can only tell you the package will be arrived within a time frame according to our experience because the shipping durationaffected by weather, custom and transportation, etc.

About Payment
Do you accept cheque or money order?
Ans: i'm sorry that we do not use these 2 payment methods.

Please feel free to email us if you have other questions~